Plymouth Meeting, PA – August 1, 2024 – MediCapture, a leading provider of medical video recorder and archiving solutions, today announced the launch of its innovative customer portal, designed to empower customers with a 24/7 service and support area for all their product related needs.
‘We are excited to announce our new customer portal, which includes features which are industry-firsts and will simplify the customer experience’, said Richard Lewis, Director Operations at MediCapture. “This portal offers a variety of user-friendly features to ensure our customers have the resources and support they need to maximize the value of their MediCapture recorders and archiving systems.”
The MediCapture customer portal offers a variety of practical features and industry firsts, such as:
- Smart AI Assistant: Customers can interact with a knowledgeable, industry-first AI assistant, allowing them to ask questions and receive instant answers on MediCapture market offerings and services.
- Product Registration (with 2 months of extra warranty): A new industry-first process enables customers to register their new MediCapture products and receive an additional 2-month warranty as a reward.
- Latest Firmware Updates: Easy access to the latest updates for optimal system performance.
- Support Tickets: A dedicated area to generate support tickets and track the progress of service requests related to MediCapture products, including the MVR series.
- Marketing Materials and Product Guides: Downloadable datasheets, user guides, certificates, and supplementary guides to assist customers in getting the most out of their MediCapture products.
This customer-centric portal promotes a more efficient and convenient customer experience. Customers can access the latest information, troubleshoot issues, request support, and explore product resources within a single, centralized online platform. In the upcoming months, the MediCapture Customer Portal is set to roll out e-commerce capabilities and new modules, including tutorial videos, to elevate customer experience.
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About MediCapture:
MediCapture Inc. designs and manufactures innovative imaging systems for the surgical industry. Our recording and archiving systems have securely offered seamless integration and sharing of imaging content to the Hospital Information System (HIS) for two decades. Today, in 40 countries, our Smart Workflow supports surgeons in capturing high-quality videos, managing content, printing, DICOM connectivity, and creating patient reports within the operating rooms. For more information on MediCapture and its products, visit medicapture.com.
For Media Inquiries:
Asad Khan
Global Marketing Communications Department –
MediCapture Inc. – All Rights Reserved 2024